What exactly is service quality and how do we measure it? This is an extremely tricky question, and the SERVQUAL questionnaire can help us answer it. It is very difficult for firms to thrive, in a cut-throat business environment. One of the ways of differentiating yourself is through your service quality. Service quality can make or break any brand. Even if you have got the …
What are some of the management lessons from Asphalt? Can we use some of the learnings and apply them to our management practice?
Emotional labor refers to the stress experienced by employees when they have to display appropriate emotions irrespective of their feelings.
A 5 step planning process helps formalize strategic planning. It can help in making the strategy more successful. Additionally, it also makes the process easy to follow.
Business is all about providing value to the customers. In some form or another, all businesses use natural resources to create value. Even service industries consume electricity. They also have other carbon footprints on the environment. However, the way, we are doing business, we are exploiting our planet. Our world may get irreversibly destroyed if …
Holland’s typology of personality proposes that individuals thrive in their job when their personality type fits the occupation. Find out more
We’re living in interesting times. There’s a massive transformation going on towards sustainability. In this article we shall take a closer look at Amazon corporate social responsibility programs. It is essential for larger companies like Amazon to establish themselves as sustainability leaders. This would encourage smaller firms to follow the suit. Amazon – the largest online marketplace Amazon was founded in …
The dark personality triad consists of narcissism, psychopathy and machiavellianism. Read to learn about these traits.
The three models of business ethics describe how managers may avoid ethical dilemmas in decision making. Read to find out more.
The Miles and Snow’s strategy typology helps us analyze the types of strategy based upon contingent factors inside and outside the firm.
Mammoth companies like Coca Cola have immense responsibilities too. Let us understand Coca Cola Corporate Social Responsibility case study.
Project management is a complex affair. One of the critical parts of project management is the stakeholder mapping. We shall see, what exactly is stakeholder mapping techniques. We shall also see how we can use it to improve project management. Stakeholder mapping can go a long way in helping us manage projects. It helps us increase efficiency and keeping …