What is Jugaad and what can you learn from this special technique of solving problems? Jugaad is improvising on limited resources. It can be inducted into strategy and product development. Although the concept of jugaad as a fast, frugal innovation comes from India, other places have their own analogs. Let us look at an overview of this concept and see how that can be used in a managerial context.
What exactly is service quality and how do we measure it? This is an extremely tricky question, and the SERVQUAL questionnaire can help us answer it. It is very difficult for firms to thrive, in a cut-throat business environment. One of the ways of differentiating yourself is through your service quality. Service quality can make or break any brand. Even if you have got the …
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